- Ordering -
+ When do I need to place an order by?
Monday orders must be placed by 11:59pm the Saturday prior. Thursday orders must be received by 11:59pm on Tuesday. Both delivery times can be purchased together but the order must be submitted by the Monday deadline.
+ If I am a new customer, how do I apply a promo code??
Codes are applied at checkout. Keep in mind that promo codes are for first time new customers only, and cannot be combined with other promos (unless otherwise stated).
+ What happens if you make a mistake or I am unhappy with my order?
Here at The Chef’s Farm, we have incredibly high standards for all of our meals. When we fall short of our standards, we commit to making things right. If you aren't satisfied with your Chef's Farm experience, please reach out to us via email (firstname.lastname@example.org) so that we can sort it out.
- Meals -
+ How many calories are in a typical meal?
We believe that fixating on calories or carbs or any other metric or single indicator of health can be misleading. All calories are not created equal in how they affect the complex biochemical systems that regulate our bodies. The quality of our calories count; macronutrient balance & portion size matters. That said, our meals are optimally designed to be in the 400-600 calorie range so you don’t have to worry about overeating. Clean, healthy, nutrient-dense foods in the right proportions will help you feel your best, reach your optimal weight, and rev up your metabolism to leave you feeling light, satiated yet energized!
+ Why are the ingredients listed on my meal label different from the ingredients listed on the website?
All of the ingredients we use in our meals are seasonal and subject to availability, so from time to time we may have an ingredient listed on our website that we're not able to source from our vendors or local farms. We may also change up the recipe last-minute if we have the opportunity to use an ingredient that we believe will improve the overall quality and flavor of the meal. These circumstances may occasionally result in the ingredient listing on our website being out of synch with what's on the label. While we make every effort to ensure accuracy on the website, should a discrepancy arise please consult the meal label for the most accurate and up to date ingredient list and nutritional information. Feel free to contact customer success if you ever have any questions!
+ I’m very active - am I getting enough protein?
The Chef's Farm meal plans are designed to give you all of the protein your body needs. For our vegan meals, we love to use protein-rich superfoods and complete protein sources (which have all nine essential amino acids our bodies can’t produce on their own) like quinoa, buckwheat, chia, & hemp seed, as well as legumes, nuts, and plenty of leafy greens to make sure you’re getting everything you need and then some. So don’t worry, even if you have a very active lifestyle you can rest assured that our meals will always be packed with plenty of protein to fuel your day!
+ What results can I expect from eating Chef's Farm? Will I lose weight?
Our food is designed to help you reach your optimal weight, increase your energy levels, reduce bloat, improve digestion, and boost mental focus. Individual results depend on your regular diet outside of Thistle, how much weight you have to lose (or need to gain), and your level of physical activity, among other factors. Given that most of our meals are between 400-600 calories, most individuals who eat only Thistle meals will lose weight as a subscriber. Snacks and juices are also available for those who require additional calories during the day to maintain their weight or active lifestyle. Above all, our programs are designed to help you feel as clean as the foods and juices you are taking in!
+ Is your food organic? Sourced locally & sustainably?
The Chef's Farm maintains a commitment to offering organic, local and sustainable products. Most ingredients are sourced from our very own farm, should we need to source ingredients elsewhere, we work with local farmers.
+ Do you accommodate allergies / dietary restrictions / preferences for meals?
At The Chef's Farm, we are on a mission to provide you with dishes that help you reach your health goals, save time, and feel great. As part of that mission, we understand that health is not a one size fits all solution and that many have dietary preferences that they need met. For that reason, our Chef takes extra care to alter our weekly dishes to accommodate 11 of the most common dietary preferences when needs arise.
1) What Dietary Preferences do we accommodate?
The dietary preferences we accommodate include: Dairy (All Meals), Gluten (All Meals), Eggs (All Meals), Soy, Tree Nuts, Peanuts, Smoked Meats, Seafood, Shellfish, Coconut, and Pork.
2) How are accommodations made?
By disclosing any food preferences or allergies during sign up, we are able to customize your meals with your needs in mind. We either replace or omit ingredients of concern directly from the recipe.
+ How do I add my allergies to my account?
Please contact us at email@example.com if you need to update your allergies.
+ How do I know my allergies have been accommodated when I get my meal?
You can be sure that your meal does not contain the allergens you’ve requested by looking at the meal labels.
+ Do your meals contain grains?
Our meals do contain protein-rich (and gluten-free) superfood grains, including quinoa, buckwheat, amaranth, millet, sorghum, teff, and brown or japonica (black) rice. Our grains are incredibly healthy, loaded with vital micronutrients, antioxidants, protein and fiber to keep you satiated and energized throughout the day. You’ll never find refined grains like white rice or white flour based pastas / breads in our meals!
+ Is your food packaging recyclable?
Yes! All of our packaging, including the thermal cooler bags that the meals come in, are 100% recyclable. We will happily take back and reuse our bags and ice packs for future deliveries - you can leave them wherever your delivery is typically made and our drivers will pick them up.
- Delivery -
+ Where do you deliver?
We currently deliver residents and businesses within Eagle and Boise, ID, which include zip codes 83616, 83646, 83702, 83703, 83709, 83712 and 83714.
+ What can I expect during deliveries?
By default, our delivery drivers will ring your intercom or doorbell and knock on your door. If no one answers, we will follow up with a phone call. Our drivers will leave without delivering if we’re unable to make contact after 5 minutes.
+ How do I know when my delivery is on the way?
You will receive a text message from your driver when they are on the way to your doorstep along with an ETA. If your delivery is ever running behind the stated delivery window, we will text you with an updated ETA to make sure that delivery still works for you at the stated address.
+ What do I do with the bags and ice packs that keep my food cool?
All of our delivery materials are sustainable and recyclable. We re-use them by swapping out the empty bag and ice packs with a food-filled bag on each delivery. Simply place on your doorstep (or indicate in your delivery instructions where they will be located) before a drop-off and our delivery driver will grab them! If you’re having any trouble with delivery drivers not picking up or finding your bags/ice, please reach out at firstname.lastname@example.org so we can help get you sorted.
+ What if I leave for work before the end of my delivery window?
Due to the volume of orders we have on that delivery day, you might be delivered earlier in the window one day and later in that window the next. We cannot promise your delivery will always be at the same time. We ask that you are available and able to receive your meals for the whole duration of the delivery window, but we realize this isn't possible for some.
- Pickup -
+ Where and when can I pickup my meals?
Meals can be picked up on Mondays and Thursdays of each week, from 2pm to 6pm at 2870 W State St, Boise, ID 83702.
+ Can I return containers when I pickup?
Absolutely! Please return your containers so we can reuse them for future orders.